Customer Support

E-mail Support: Help Request

Before proceeding with your help request, please answer the troubleshooting questions below. (Click here for instructions how to configure your e-mail client software.)

Please answer each of the following questions:
1. POP3 Server Setting If you are having problems receiving e-mail… Is your POP3 server set as POP3.your-domain-name? (E.g., if your domain name is customer.com, then the POP3 server should read "POP3.customer.com".) Yes/Confirmed
2. SMTP Server Setting If you are having trouble sending e-mail… Is your SMTP server set as SMTP.your-domain-name? (E.g., if your domain name is customer.com, then the SMTP server should read "SMTP.customer.com".) Yes/Confirmed
3. Registration Expiration Are you sure that the registration for your domain name has not expired? Yes/Confirmed
4. Correct Password Are you sure that you are using the correct password for your mailbox? Yes/Confirmed

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